Please read all information carefully before placing an order. We take great pride in the superior quality of our Products and want you to be pleased with your purchase. We believe in offering the very best value, quality, and selection to our customers. To that end, the Company offers a 30-day money-back guarantee, less shipping and handling costs, on your satisfaction of Products purchased from the Company Website. Should you wish to cancel an order or return a product for a refund, the following applies.
Within the 30-day money-back guarantee period:
Once an order has been submitted, your credit card will be charged. Our ordering process is streamlined so your order is immediately sent to processing, and then shipping. Due to the high volume of orders we receive, we are unable to cancel an order after it is submitted.
If you would like to cancel your order, please contact Customer Service 1-833-365-6785 to obtain a Return Merchandise Authorization (RMA) number to return your Product. Return the unopened product in its original container. Return shipping expenses are the responsibility of the customer.
If you are not satisfied with the Product(s) that you ordered from our Website, please contact Customer Service at 1-833-365-6785 to obtain a Return Merchandise Authorization (RMA) number. Return the unused portion of the product in its original container to the address provided. Return shipping expenses are the responsibility of the customer. Returns must be shipped within 30-days of Product delivery.
After the returns center verifies your return was purchased from the Company Website or call center and returned within the 30-day refund period, a refund (less shipping and handling costs) will be processed within 2-4 business days. Please be advised that it may take up to 10 days to appear on your credit card statement depending on the bank where the credit card was issued.
To process a refund, you must provide the Company with your name and delivery address. If you provide incorrect information, your refund may be delayed.
To inquire about a refund, or the status of a refund, please contact Customer Care at 1-833-365-6785.
After the 30-day money-back guarantee period:
The Company does not issue refunds for any Products returned after the 30-day refund period has expired.
After the 30-day refund period, your purchase will be deemed a valid sale, per the terms of this Agreement.
Additional return information:
The Company cannot process refunds for packages marked “Return to Sender.”
The company cannot process refunds for purchases that were not made from the Company Website or call center.
Refunds, less shipping and handling, will be issued to the same credit card that was charged when ordering the Product.
To ensure your refund is processed expeditiously, please obtain a RMA number from Customer Service and return the unused portion of your Product in its original container to the following address:
River Plate, Inc.
ATTN: MRVL Skin Solutions Inc.
2950 Madera Rd,
Simi Valley, CA 93065
We are not responsible for lost or stolen items. We recommend you mail all returned items using a delivery confirmation system. If your return is not received, we cannot issue a refund.
MRVL SKIN SOLUTIONS OR ANY OF IT OFFICERS, DIRECTORS, AFFILIATES or employees ARE NOT RESPONSIBLE FOR THIS PURCHASE AFTER THE PRODUCTS successfully REACHES CUSTOMS FOR FURTHER DELIVERY to its final destination.